General Terms and Conditions

Art. 1.(1) These General Terms and Conditions govern the relations between New Level Solutions OOD (registered in Bulgaria as „НЮ ЛЕВЪЛ СЪЛЮШЪНС“ ООД), EIK 204173521, having its seat and registered address at: Sofia 1404, 73 Bulgaria Blvd., hereinafter referred to as the "Provider", and the persons who visit this website or request services through it, hereinafter referred to as "Users" or "Clients".

(2) The Provider carries out its activities in accordance with the applicable Bulgarian legislation.

(3) These General Terms and Conditions apply to the use of the website and to the services commissioned through it, unless a separate agreement providing otherwise has been concluded between the parties.

Art. 2.(1) The website provides information regarding the offered services, their scope, terms, and prices, as well as the possibility to submit inquiries and requests.

(2) The Provider provides services in the field of corporate and commercial services, including preparation of documents, administrative assistance, company registration, registration of changes, and other activities permissible under the applicable legislation.

(3) Where a specific activity requires special professional qualification or registration, it shall be performed solely by persons who meet the relevant statutory requirements.

Art. 3.(1) Access to the public information on the website is free.

(2) Users undertake to use the website in good faith and in compliance with the applicable legislation.

(3) It is prohibited to use the website for unlawful purposes, to provide untrue information, and to perform actions that may disrupt its security or normal functioning.

Art. 4.(1) The information published on the website is of a general informative nature.

(2) Unless explicitly stated otherwise, the published materials do not constitute individual legal advice or an opinion on a specific case.

(3) Submitting an inquiry in itself does not give rise to a contractual relationship for the provision of a paid service.

Art. 5.(1) Requesting services is carried out through the functionalities of the website, by e-mail, or via another communication channel specified by the Provider.

(2) The Client shall provide the information and documents necessary for assessing the request and performing the respective service.

(3) The Provider may request additional information, documents, or clarifications where necessary to determine the scope or performance of the service.

Art. 6.(1) The contract for the provision of a service shall be deemed concluded upon explicit confirmation by the Provider and acceptance by the Client of the applicable terms, including the price and scope of the service.

(2) Where the service is requested via an online order with an immediate obligation to pay, the contract shall be concluded in accordance with the information and confirmations provided in the course of the ordering process.

(3) The Provider shall be entitled to refuse the acceptance of a request where it falls outside the scope of the offered services, contradicts the law, lacks the necessary information, or where other objective impediments to its performance exist.

(4) In the event of refusal to accept a request for which payment has already been received, the amount paid shall be refunded, except to the extent that another lawful ground exists for withholding it.

Art. 7.(1) The prices of standard services are published on the website.

(2) All published prices are in euros and are exclusive of value added tax, unless explicitly stated otherwise. Where the Client has the capacity of a consumer within the meaning of the Consumer Protection Act, the total price including applicable taxes shall be provided prior to the Client becoming bound by the order.

(3) State, notarial, banking, translation, courier, and other fees and expenses payable to third parties are not included in the announced prices, unless explicitly stated otherwise.

(4) For services whose scope does not permit prior determination of a fixed price, the remuneration shall be negotiated individually.

(5) Where the performance of the service requires the preparation of documents in two languages, the published fixed price for the respective service shall be increased by 50%. The increase shall apply solely to the Provider's remuneration and shall not cover state, notarial, banking, and other fees and expenses payable to third parties. The final price shall be communicated to the Client prior to confirmation of the order.

Art. 8.(1) Payment for the services may be made at the Client's choice by:

a) bank transfer to a bank account indicated by the Provider, account holder: New Level Solutions OOD, IBAN: BG63STSA93000030396137;

b) debit or credit card via the electronic payment system integrated into the website (Stripe).

(2) Unless agreed otherwise, the Provider may require advance payment of the entire remuneration or part thereof.

(3) Performance of the service may be made conditional upon receipt of the agreed advance payment and the necessary documents.

(4) Additional activities outside the initially agreed scope shall be performed after agreeing with the Client on the corresponding additional remuneration.

(5) In case of payment by bank card, the processing of the payment transaction shall be carried out through a licensed payment service provider. The Provider does not store the full bank card details of Clients.

(6) The order shall be deemed paid upon receipt of the corresponding amount into the Provider's bank account or upon successful confirmation of the card payment by the payment service provider.

Art. 9.(1) The Provider undertakes to perform the commissioned services in good faith, with due professional care, and in accordance with the applicable regulatory requirements.

(2) The timeframes for performance shall be determined according to the nature and complexity of the service and shall be communicated to the Client.

(3) Unless explicitly agreed otherwise, timeframes shall begin to run upon receipt of all necessary documents, information, and agreed payments.

Art. 10.(1) The Client undertakes to provide true, accurate, up-to-date, and complete information.

(2) The Client shall be responsible for the authenticity and accuracy of the documents provided by it and the declared circumstances.

(3) The Provider shall be entitled to suspend performance until the provision of missing information or documents, as well as where a reasonable doubt arises regarding the lawfulness of the requested actions.

Art. 11.(1) Where the performance of the service involves a ruling, registration, entry, permit, or other act by a state authority, bank, notary, or third party, the Provider does not guarantee a specific result that is beyond its control.

(2) The Provider shall not be liable for delays caused by actions or omissions of competent institutions or third parties, except where its liability arises under applicable legislation or from its own culpable conduct.

(3) The provisions of this Article shall not exempt the Provider from liability for incorrectly prepared documents, omissions, or other breaches of its contractual obligations.

Art. 12.(1) A Client who has the capacity of a consumer within the meaning of the Consumer Protection Act has the right to withdraw from a distance service contract within a 14-day period from its conclusion, except in the cases provided for by law.

(2) The right of withdrawal shall be exercised by means of an unequivocal statement addressed to the Provider, including by e-mail, through the withdrawal functionality provided on the website, or by using the standard withdrawal form.

(3) Where the Client has expressly requested that performance begin before the expiry of the withdrawal period and subsequently exercises their right of withdrawal, they shall owe a proportionate amount for the services actually provided, to the extent that the statutory prerequisites therefor are met.

(4) In the case of a fully performed service, the right of withdrawal shall be lost only where the statutory prerequisites are present, including the required prior consents and acknowledgments from the Client.

Art. 13.(1) Where the Client does not have the capacity of a consumer, withdrawal from a commissioned service and the financial consequences thereof shall be governed in accordance with the individual agreement and applicable legislation.

(2) Upon termination of the commission, the Provider shall provide information on the activities performed and expenses incurred up to that moment.

(3) The refund of amounts due shall be carried out within statutory timeframes, and where none are applicable, within a reasonable period, in accordance with what has been agreed between the parties.

Art. 14.(1) The Provider shall be liable for culpable non-performance of its contractual obligations in accordance with applicable legislation.

(2) The Provider shall not be liable for damages resulting from untrue or incomplete data provided by the Client, insofar as the damages were not also caused by culpable conduct of the Provider.

(3) The Provider shall not be liable for impossibility of performance caused by force majeure or other circumstances for which it bears no responsibility under the law.

(4) Nothing in these General Terms and Conditions shall limit any rights or liability whose limitation or exclusion is impermissible under mandatory statutory provisions.

Art. 15.(1) The Provider undertakes to treat as confidential the information received from the Client in connection with the provision of the services, except where its disclosure is necessary for the performance of the commissioned activity or is required by law.

(2) Confidential information may be provided to employees, associates, professional consultants, and other persons engaged in the performance of the service, subject to compliance with applicable requirements for confidentiality and personal data protection.

Art. 16.(1) Personal data shall be processed in accordance with Regulation (EU) 2016/679 and applicable national legislation.

(2) Detailed information regarding the categories of personal data processed, the purposes and legal grounds for processing, storage periods, and the rights of data subjects is contained in the Privacy Policy published on the website.

Art. 17.(1) The content of the website, including texts, graphic elements, design, and other materials, is protected under applicable intellectual property legislation.

(2) The reproduction, distribution, or use of the content for commercial purposes without the necessary permission is prohibited, except in the cases provided for by law.

(3) Documents prepared and provided to the Client in performance of a specific service may be used by the Client for the purposes for which they were commissioned, unless agreed otherwise.

Art. 18.(1) Communication between the Provider and the Client may be conducted by e-mail, through the functionalities of the website, or in another agreed manner.

(2) The Client undertakes to provide up-to-date contact details.

(3) The parties accept electronic correspondence as an admissible means of exchanging information, documents, and statements, except where the law requires a special form.

Art. 19.(1) The Provider may amend these General Terms and Conditions in the event of changes in legislation, the offered services, or the organization of its activity.

(2) Amendments shall be published on the website with an indication of the date of the last update.

(3) Amendments shall not affect contracts already concluded, except where a statutory ground exists or with the express consent of the parties.

Art. 20.(1) Bulgarian legislation shall apply to all matters not settled herein.

(2) Any disputes arising shall be resolved by mutual agreement, and failing such, by the competent court in accordance with applicable procedural rules.

(3) Consumers may lodge complaints with the competent consumer protection authorities and make use of applicable statutory alternative dispute resolution mechanisms.

New Level Solutions OOD

EIK: 204173521

VAT number: BG204173521

Seat and registered address: Sofia 1404, 73 Bulgaria Blvd.

Telephone: +359 887 818 381

E-mail: krastev@balkancapital.eu

Website: this website

These General Terms and Conditions are published on the website and apply as from the date indicated at their beginning.